1. Introduction
Fading Spring ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fading-spring.com or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our booking or contact forms
- Subscribe to our newsletter
- Communicate with us via email
- Book our culinary services
This information may include:
- Name
- Email address
- Postal address
- Event details and preferences
- Dietary requirements and allergies
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Access times
- Pages viewed
- Referring website address
3. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings
- Communicate with you about our services
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or unauthorised activity
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to perform a contract with you
- Consent: Where you have given explicit consent
- Legitimate Interest: Where processing is necessary for our legitimate business interests
- Legal Obligation: Where we must comply with a legal requirement
5. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- To service providers who assist in our operations (under strict confidentiality agreements)
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain booking records for 7 years for accounting purposes.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
9. Cookies
We use cookies and similar tracking technologies to track activity on our website. For more information, please see our Cookies Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Fading Spring
47 Bellenden Road
Peckham, London SE15 4QY
United Kingdom
Email: [email protected]